I'm trying to get some help for bills and to ease the anxiety around the move a bit.

I've been really struggling with energy and getting overwhelmed easily. This move has intimidated me a bit, I wasn't expecting and wasn't prepared. Still aren't really but thankfully I do have support around me.

I had the intake appointment last week. It went okay, lots of simple questions until the end. The lady said, I'm not sure why you qualify and asked me to explain. I tried my best but I felt very frozen. She immediately ended the phone call afterwards and I didn't really react. I didn't have all the info I needed to send in. I wasn't really ok with another phone call because I just get stressed from them due to some history.

I did think the initial appt was short, it was around a half an hour while I thought it would take 50-60 mins.

She called back an hour later asking for an emergency contact and if my mom was using ontario works.

I again didn't really know how to react and figure what the heck, I guess she'll be calling me multiple times today and I just have to be ok with it.

I checked my email and she had emailed me some things I needed to do as well.

I then got just so overwhelmed because the information she needed me to confirm wasn't completely true.

I tried to explain that she misunderstood my rent situation and that the whole point of me moving is because I can't support my mom with rent right now.

She immediately responded back saying in order to receive assistance, you need to provide what I'm asking for.

I then got even more intimidated because I need this help and I was just concerned with things being accurate. I didn't understand why she would steer the conversation that way.

She tried to call a couple times and i had to get away from my phone.

I left an email saying that accuracy was important to me and I was worried that she didn't understand.

She said, "you no longer wish to apply for OW assistance? is that correct?"

I didn't know how to proceed. I was so scared by this ladies reaction.

She called my mom the following day via my emergency contact information. She told her the request that she made the day before, told my mom I didn't need a Dr's note for my concussion etc.

I felt very uncomfortable because I don't trust my mom right now. My mom's struggling with her own shit and we have a bit of a tough history recently.

I felt like my privacy was violated and I really am scared to contact this lady who is overseeing my case.

I called the townships office, leaving a message saying I needed a different case worker but that hasn't done anything.

Im very just overwhelmed by this whole process and was just looking for some advice on where I should go from here.