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Is this a valid reason to call merchant support?
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Showed up at a juice bar. Order is prepaid. App says 2 juices but merchant says only 1.

I contact the customer and verify it's 2 juices.

Try to swipe my PM card for the second juice but no go. Remember prepaid order.

My only options when I clicked support were contact customer, cancel delivery and another one I don't remember.

I remember a support number being posted here, so I look for it. I get the this is for merchants and customers only message, so I hang up. I tell the manager I have a number to sort this out and he's like you have them call me I'm so tired of PM wasting juice blah blah blah.

I'm stuck. I don't want to screw the customer delivering the wrong quantity and I don't want a strike for cancelling.

I call the merchant number and explain the issue. Eventually the rep says he can talk to the juice bar and pay for the second juice over the phone. I literally have to give the manager my personal cell phone while he gets payment for the second juice.

I get the correct quantity and deliver to a very grateful customer.

Now I'm worried about being deactivated for using the merchant number. Was this a valid reason?

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Posted
5 years ago