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Random freeze and I've tried everything I could think of
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Hi !

So that's for my girlfriend photoshop, mine's fine. She sometimes get random freeze. She's able to click on things but with no effect. She can save to avoid losing progress and then need to restart it. I've tried a lot of things and none have worked. Here's what I tried :

  1. Reinstalling photoshop. Also tried a clean install and changing version.
  2. Reinstalling her tablet driver (XP Pen pro M) after a clean uninstall.
  3. Updating graphic card
  4. Letting photoshop use more or less RAM
  5. Change the working disk
  6. We also tried resetting the preference.

None of that has worked and it's driving me a bit mad to be honest. She got no issue before.

Anyone could help please ?

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Posted
2 years ago