I wanted a reality check. I ordered a lens from MPB which is suppose to be in "Excellent" condition. According to their website:

Excellent*: Minor signs of use, with only surface-level cosmetic wear. No marks on lens glass. Lenses may include some light dust. Performance is unaffected. A large number of bodies and lenses are in this category.*

I paid for overnight shipping on the lens and when I received it the body of the lens has a bunch of spots where the paint has come off and it's all around the body of the lens. The front element has a tiny nick near the edge, and the front cap looks in rough shape. So I contacted them with photos and it seems like the only thing he considered problematic was the nick on the glass. The only solution they are willing to do is return it, process it and send me another one after that is done. After paying for overnight, this just seems like a low blow.

Am I being a crappy customer? Or do I have some merit to complain?

Link to the conversation and photos of the lens. With updated conversation.

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UPDATE: They are refusing to refund the shipping since the damaged item arrived on time.

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About MPB’s five condition ratings

Like new*: Minimal use with zero signs of use, or kept in original packaging since purchased brand new. Lenses may only contain a minimal amount of dust, if any at all. (1-2 specs maximum).*

Excellent*: Minor signs of use, with only surface-level cosmetic wear. No marks on lens glass. Lenses may include some light dust. Performance is unaffected. A large number of bodies and lenses are in this category.*

Good*: Noticeable wear-and-tear to key parts of the body. No marks on lens glass. Lenses may show signs of dust. Performance is unaffected.*

Well used*: Significant scuffs and scratches, wear-and-tear to the LCD, chipped paint, missing port covers and/or sticky shutter buttons. Lens zoom or focus ring may be slightly stiff. Lenses may show a considerable amount of dust. Performance is mostly unaffected.*

Heavily used*: High number of scratches throughout the body, wear/peeling on the grips. Some functions are affected, such as built-in flash or non-essential buttons. Lenses may show a considerable amount of dust.*