So I had an account for Sling TV. I just started it on May 30th with a full year subscription to the Hindi package. It came with a roku and I thought it was a great deal for someone who is short on money. I cut the cord on my satellite package and got the hindi package for my grandparents. A few months ago (October) a new charge showed on my credit card from sling for 38.99$. I was no where near my house (traveling for work) and my grandparents only watch Star Plus. They do not touch anything else. I called sling and told them that I did not make the charge. They said that I did they my web account, which is completely safe. They refused to remove the charge. I then went to Discover and disputed the charge as I had obviously not made a purchase through sling.

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After about 2 months discover, early this morning (12:07 am), sent me an email saying that the dispute has been found in my favor. Great!...

Sling at (1:24 am) had gave me standard cancellation email...https://imgur.com/a/xtyPt03. Being the middle of the night, me and my family were all asleep and I did not notice the fact until later in the day.

After reading the email, I checked my sling account to find it was completely canceled despite me having over 6 months left on my service. The Sling Terms and Conditions state that I should continue to get the service. I am kinda lost on what to do next, as I cannot afford to pay for a new subscription and losing over 100$ worth of content that I paid for is a hard hit. Should I despute my original payment for the service, as it looks like sling has no plans to refund me?

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Also, my grandparents only watch Star Plus, and it looks like sling is getting rid of it on January 4th (https://imgur.com/a/4KEYgOI). Are there any other live streaming options, that my grandparents (85 ) would be able to work? We live in the US, and there are no local options that work. The netflix, pick a show to stream style, is not something they could do without me, and I don't live with them anymore, so it would have to be live streaming. I want to move away from Sling after this horrible customer support.

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edit: Sling incorrectly charged me for the 38.99. I did not make the purchase. They refused to refund me the money and only would give me credit despite it being a problem on their end.

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