Back in late 2020 I bought a $3-4k couch online. It took 4 months for it to ship, but when I finally received it I saw that there were huge rips in the seams, about 8in long in 2 places. And it looked like the frame of one section of the couch was bent and was sticking out of the back. There wasn’t any visible damage to the packaging. Anyways, I filed a claim with the furniture store and took pictures right when I saw the damage. It took them a week to respond and another week of back and forth emails. They finally said they’d offer $200 to close the claim or to send a handyman to my home to fix it. I told them I wanted it fixed and they went silent for 2 weeks. When they contacted me again, they said they couldn’t find anyone and upped the offer to $300 plus a measly $50 gift card to their store. I told them I still wanted it fixed and would wait til they found someone. At this point it was about a month since I took delivery and I was worried about missing the window to chargeback the purchase so I filed a chargeback after a few days of silence from them. I got the charge reversed and it stayed and never heard from my credit card company or the furniture store.

That was until last week where the furniture store started calling me leaving me voicemails saying they want to talk about my 2020 purchase. I don’t know why after so many years they are bothering me. Any ideas as to what they are trying to achieve since I’m pretty sure the window of refuting my chargeback has passed?