Theres varying levels of mistakes. A death is different than shipping a used item vs a new one.

I am a doctor and if you think people go through their whole lives never making a mistake, you're a fool. Even with the best safe guards, mistakes happen.

In the case of Amazon, Its literally a game of statistics. If you ship hundreds of millions of things, a percentage of those items will be incorrectly shipped. As long as It's not a huge mistake, it should be a non issue.

Its akin to a doctor making a small billing error.

A 250 dollar CPU is peanuts and not the Same as misdiagnosing disease.

Have I ever read an x-ray wrong? almost worked on the wrong tooth? Almost forgot to account for a medical condition? yes yes yes. Luckily, the medical/dental field accounts for these errors by having multiple safety checks in place. When you work and see enough people or do enough procedures errors will occur.

Have I ever made a mistake that could not be fixed? Not yet and hopefully I will never do that. However, Is it possible over the course of someone's career? Most definitely. Good luck if you think you will meet a provider that is perfect and never makes mistakes. I'm more than willing to admit my fault when things go wrong and that's why I have tons of patients that seek me :). When I do a procedure and its not up to par, I just don't pretend that its perfect. No, I actually tell my patient I'm not happy with the result and that I want to redo it, at my own expense. A lot of these times, I don't even have to technically redo it. I hold myself to a higher standard than what is "clinically acceptable". Would you rather a provider be honest with you or pretend to be perfect?

Good luck with your life if something this small rages you. Go ahead and pretend you're perfect lulz.

If you're a billion dollar company, mistakes will happen. When you have enough transactions occur, hundreds of millions in Amazons case, things will be missed. I'm sorry if it happened to you but there are plenty could attest to Amazons service being amazing.

Law of averages always wins out.

Get out of here with your no mistake bullshit. I'm a doctor and it happens. It's how you handle the after math that is important.

Your experience with Amazon is the exception not the rule.

Yes mistakes happen. They are a multi billion dollar company that services many different countries. Screw ups happen.

Have you ever made a mistake at a job? Let me guess, you're gonna say you're perfect?

If you honestly are feeling this worked up over something so small, stop doing business with them.

Go have a beer.

Btw, its more likely the fault of the local ware house or delivery people closer to you than amazon as a whole. Many people shop amazon without these problems you are talking about. Perhaps the local guys around you just sucked. After writing a letter, there's not much you can do beyond that point. Stop being so mad, its not worth your time. Most businesses have a budget to account for things like this.