NETGEAR Support is Incompetent

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NETGEAR Support is Incompetent - My Rant

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I just sent Netgear this on my support ticket. I'm so tired of them:

What in the world is taking so long!?!?

I have 26 years IT experience and 18 years coding experience. I have never taken this long to track down and fix a bug.

If a customer presented me with a bug, I would reproduce the issue and figure it out. Then I would step through my code line by line, checking all variables, etc until I found the bug and then I fixed it and released the fix after testing.

Sometimes, I would find the bug in minutes, sometimes hours. Very rarely did it take days.

I have NEVER taken this long.

NETGEAR is pathetic in every way conceivable. I no longer have any patience.

It is completely clear, based on my experience, user posts on your forums, reddit, and other forums across the internet; that NETGEAR developers and support are 100% incompetent.

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2civics

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Posted: 3 years ago
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