So I happen to work for one of the major ISP's in their customer support call center and I am not kidding when I say that I have never even had one positive experience with a customer who is forced to be with Opticomm. Literally not ONE!

Don't get me wrong, the NBN have their fair share of problems as well, but they are saints compared to Opticomm. Their customer service is practically non existent, meaning that when a customer calls up to complain that their internet isn't working, we (and by that I mean I) cop all the flak for it from the customer. The service that they provide is downright horrible. There are constant outages all over the place, they refuse to talk to their own customers, everything is done through us. They have a minimum wait time of 48 hours before we can even follow up with them on a a ticket that we raise. Raising a ticket to them in and of itself is a massive pain in the ass due to how garbage their portal is, they have a fee for service of $297 just to send out a technician which is daylight robbery, their Google review average score is less than 1 out of 5 stars, they are just the worst company to deal with.

Again, I say this as someone who works for a major ISP and cops shit almost on a daily basis from customers who literally have no choice but to be on Opticomm because the NBN does not service their area (yet) and the customer doesn't realize that 99% of the time, the problem is with Opticomm and their shitty service and products and not with us. Again, the NBN are not perfect either and I certainly have my fair share of problems with them, but I would take them 10/10 times over Opticomm ANY DAY!