This is going to be a rant. I am sorry, but this is a complete rant against FEDEX. My package was collected on Monday (27/02) and was due to be shipped from Germany to the Netherlands as part of an RMA process. It supposedly arrived in Belgium during the night for transfer to the Netherlands. It was immediately given the status "operational delay" by the time it arrived there. After a day I contacted FEDEX support. The first person I spoke to wasn't helpful at all. In fact, he did nothing. The second rep a few hours later told me that "customs" were at fault and that they would open a ticket with my contact details in order to get to me for further details. To be honest, I immediately suspected something was wrong as this is a parcel within the EU and there is usually no customs involved. However, I waited another day and the day after that. I contacted them again - still the same story. Someone will contact me. So I waited again and today I contacted them again. This time the representative told me immediately: Package lost. So now I sit here without a GPU, not knowing when anything will happen, and I am just frustrated. I can't get my replacement card because mine hasn't arrived at the nvidia facility and it probably won't for a long time. So I am just so frustrated.

TLDR: FEDEX loses my RMA 4090 FE. Can't get a replacement because of this since nvidia didn't get the card.

Just wanted to share this with you guys. Contact with nvidia was good so far. Nothing to complain about this part of the RMA.

Edit 1: Wrote to Nvidia. First response was that they Need the actual GPU to start the RMA. My response was that they need to talk to Fedex and should send me another gpu.

Edit 2: Nvidia told me they will send a replacement for my gpu even without mine arriving if I can get a written confirmation from Fedex that the package is lost. Tried to get it for 2 days at that point I stopped. My GF (She is a Judge) locked at the whole thing and searched for a few paragraphs. According to her I have good chances of winning in court. So I let her write back to Nvidia explaning it. Besically they did choose and pay the carrier so they have deal with Fedex. Furthermore we set them a deadline of 2 weeks to fullfil their part of the RMA (basically send me a card). The 2 Weeks deadline is common in Germany for one to fullfil their part. If Nvidia does not get me a card by the end of the deadline I will drag them to court.