Hey everyone, I'm hoping you can help me out. I'm currently working as a Systems Engineer at a small 15-person MSP, and I specialize in Identity Access Management. My background is heavily service desk, with a focus on macOS in mixed environments, but early this year I was asked to become half of the IAM team and it's been great. I feel really lucky to work where I do.

A few months ago (after Kaseya's buyout of Datto) we started looking at new service desk solutions, and I have definitely injected myself into the process because it's something I'm passionate about. I've very much become the guy at the company who is assisting with choosing our tools to try and help the team scale and do our jobs the best we can, and thankfully I work at a company where I can directly influence this. It's been embraced by the team, and the CEO approached me and said that he's not quite sure what to do with me (in a positive way, thankfully). He said I'm too personable and too strategy focused to be "just an engineer" (not a knock on any other engineers out there!) which was high praise. Someone on the service desk team actually kind of mentioned that he feels like I belong in an operations role almost - I'm kind of a jack-of-all trades.

Anyway, I'll have an end of year review coming up in a few months, and the CEO told me to think about my role and where I fit, so I'd like to go into that conversation prepared. I guess my question is: at some of you potentially larger MSPs, do you have a role for someone who kind of works across multiple disciplines and who also has a focus and passion for internal processes and tools? I mean maybe that's not enough for a full-time role and I'll just be the guy that works on the IAM team that's always butting into everyone else's business, but I'm curious to see what else is out there and how other MSPs handle structuring roles especially as they've entered a heavy growth period.

Thanks in advance!