This is what I wrote:

Dear Moviepass,

Where did we, the customers go wrong? My friends have supported your endevor with the year subscription and have gotten me to join the subscription service. My question to you is this: When/Where did the bottom line ultimately become a set of manipulation? The customer and Moviepass relationship is becoming more and more like a sexually abusive relationship. The customer promised many things and quieted down whenever there are questions raised. The lack of customer support, the disconnect on social media platforms and the discontinuation of the phone line are signs of very desperate times. These times should be used as a testament to the Moviepass company and a whole. Not to capitalize on the bottom line. There were instances where I would be waiting for hours on end to use a service that barely worked, would refuse to receive my feedback and deliver an unsatisfactory experience. I hope that if and when this service continues in the future that you can use these experiences to remind yourself of who was there for you when you first started out. We, the moviepass customers, would like to end this spiral of abusive relationship. Instead of just treating us like autonomous bank accounts. If you think that is how customer service works, I'm afraid it's not. At least not in this industry. As I type this I'm still waiting for a customer representative to talk to. Hopefully sooner than later.

Much thanks,

Moviepass Customer

This is what I got back:

Thank you for contacting MoviePass.

We would like to extend our sincere apologies regarding any issues you experienced with your MoviePass subscription. We always appreciate comments from our customers so we can serve you better and certainly will pass them along to our development team. We have been listening to all of your concerns and we’d like apologize for the inconsistencies in our service over the past few days. As a result, we’ve begun making changes to our service to continue to offer a high value, low cost movie-going experience. 

If you have questions, you may refer to our Terms of Use or you may contact us via In-app chat and we will assist you real-time with your concern regarding MoviePass.

Thank you and have a nice day.

Maria

Your MoviePass Concierge