Not seeing subreddits I moderate in my modmail

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I'm trying to see modmail from two subreddits I moderate - r/nyc and r/AskNYC.

Both of these are very active subreddits with other moderators, both are enabled for new modmail.

I myself can access the new modmail, but this is all I see: https://imgur.com/e9CSrKz

I can see in r/nyc that I should have access to mail: https://imgur.com/zeaFYEK

How do I add these other subreddits to my new modmail list of communities?

I have cleared my cookies as suggested in another post; that did not resolve it. The same issue persists even when using an incognito browser window (ie, no cookies).

ETA that going through the app mod menu to “modmail” brings me to a “page not found” reddit screen.

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Profile updated: 4 days ago

Posts updated: 8 months ago

adrianawolfe

Subreddit

r/modhelp

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Posted: 4 years ago
Reddit URL: View post on reddit.com
External URL: reddit.com/r/modhelp/com...