Approved user to private sub unable to access sub.

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We have a user who is approved to our private sub that is unable to access it. When they visit the links either from the welcome PM or elsewhere, they get the non-approved public page about it being a private sub.

We have removed them and re-approved them and waited hours between each time without success.

We, mods, have followed links from Welcome PM ourselves and were able to get to it

This user is not, nor have they ever been, banned.

We have accessed from a non-mod, approved-user account and were able to get in.

All other users appear to be able to access this.

This user account is not suspended from Reddit.

Ideas?

Author

Account Strength

100%

Account Age

4 years

Verified Email

Yes

Verified Flair

Yes

Total Karma

2,105

Link Karma

1,072

Comment Karma

978

Profile updated: 5 hours ago

Posts updated: 1 month ago

Mr_Secret_Name

Subreddit

r/modhelp

Post Details

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Posted: 9 months ago
Reddit URL: View post on reddit.com
External URL: reddit.com/r/modhelp/com...