Update from 2 days later: I was contacted by head of success with an overwhelmingly apologetic and empathetic email and offered a very acceptable solution. To the point where I am no longer furious, and actually pretty shocked at how much they wanted to make it right. So, I’m staying.

When I first switched over I invited my husband via email to my Monarch account. I decided to keep our finances separate since we have different accounts. A few months go by and I decide to get my husband his own account. When I try to sign him up, they tell me I need to delete his account from mine to then set him up. So I delete his email address, some time passes, and I decide instead of giving him his own account I'm going to add all of his accounts to mine to make it one big family account.

I then notice that Monarch is calling me by his name, so I go into "family" and see he's still on there. Fine, whatever, I'll keep him on there. I then spend two days taking in his entire financial history. Then after it's all done, I email Monarch when I realize that the system had cancelled by account so it wouldn't renew next year. I tell them to make sure my account renews and to undelete my account.

The next day I log in and see that all the work I had just done for 2 days was erased. They had deleted his account when I asked them to undelete mine???

After many many emails back and forth, they admitted they deleted his account without my confirmation and couldn't get it back. And to say they are sorry, heres a month free on Mint. That they couldn't reimburse me the $49 yearly fee because "no one can use Monarch for free" and that I could use the MINT50 promo code that we all know about to sign my husband up on his own account.

To say I was furious was an understatement.

The way they set up their family system is glitchy bullshit. They erased my data without confirmation.

So yeah, I'll be looking for another program. The customer service is nonsense. The company is BS.