My morning thoughts...

Cool, they have good pricing on data, for a phone I barely use, I can switch to a Razer 2, AND get a good data plan, for 20 bucks less a month that what I currently pay Sprint for 4 gbs of data by itself. I'll get a new phone I can use, or try to use more, and data, for cheaper. No brainer to switch

My morning reality....

5 hours of stress later.....I have nothing to show for it but a blown out blood vessel from stress explaining the same thing over... and over... and over.

I got through the site fast, added a Razer 2 and 12 months of data, pre-approved through Affirm for $5K no problem, selected 18 months at 0%, finished up. "Order declined because Affirm has returned wrong cart data".

I sit on hold back and forth for 20 minutes to get to the first lady who speaks very little English, she eventually transfers me. 10 more minutes on hold, the call drops. Start over. Repeat, I get the same lady, she decides to try to help me instead of escalating, instructs me step by step to rerun the transaction, she thinks it failed because I used a promo code for free shipping. Cool. Fails again, now I have 2 orders in for $1,500.... awesome. She transfers me again, 10 more minutes, call drops... okay now I'm mad as all.... I go and take a breather. Pop off emails to customer service as well so if the phone options keeps failing they'll be able to email me. I finally got emailed customer service a few hours in.

Get my 2nd customer service lady after a good wait, little more English, but she's got the corona or something, constantly coughing in my ear, thick, thick accent, almost impossible to understand her. I get Daniel (#3) this time, a specialist super heavy accent as well. Explain the issue to him. He's clueless after 15 minutes of the exact same explanation. Transfers me to sales department. Leo (#4).

Leo says he can't help me, because i bought a data/sim card and a phone packaged. Mint only handles the sim card. I have to call Quality 1 wireless to sort the phone out..... or you know, just decline the charges/cancel my card, or accept all charges then return once the phones maybe arrive. Right. I'll get right on that chief.... seriously. This sales guy is the most useless customer service rep I've ever encountered. Who tells a client they'll just have to cancel their card. What the ...... guys. This isn't a normal problem he says, well what's not normal about it. Well people normally buy just a phone or just a data plan. My reply was... who would buy 1 without the other... I mean sure if you're bringing a phone you'd just need the SIM, but am I REALLY the first person to buy a phone and sim? He gets snotty with me, tells me to call Quality 1... alright, thanks bud.

I call Quality 1, hold, disconnect, repeat 3 times. Awesome. Leave a message, never got returned. Emailed, never returned.

Roy Rafael Jimenez Abreau of Mint (#5), probably the 2nd most useless CS I've ever dealt with, emails me back finally, you need to call Affirm, the financing place. Okay....

I finally talk to a helpful CS guy at Affirm, Mark (#6), yep they've been having some issues with Mint's shopping cart erroring out even though there's nothing wrong. He confirms to me both of my orders are cancelled on his end, no problem, but I need to verify with Mint that it's cancelled, on their end it still shows as processing.

Now the customer service rep on Twitter (#7) is finally responding to DM's, who was by far the most helpful. Thank you whoever that was. I relay the whole fiasco. The TWITTER GUY is able to understand what was going on, and is pulling my info with slight delays, compared to the useless suggestions I'd gotten for hours from the folks that are in house support. Twitter support verifies Affirm cancellation, pushes through cancellations pretty fast.

Twitter guy says they'll eventually be cleared, not to worry about it, he'll send my feedback up the chain. Why is the twitter guy able to make moves and be more helpful than the previous 5 Mint employees?

5 hours later... I'm confused and beyond mad. Literally all I wanted to do was get off Sprint charging me 60$ a month for a galaxy 6 phone I barely use. I have a work phone I keep as a daily driver, my personal phone is literally for Pokemon Go, Reddit, and Pandora Offline while I'm in planes. I figured 40$ for a new phone, data, and retire a phone that's like 5 or 6 years old at this point was a sweet deal... I’ve lost 5 hours of my life this morning trying to sort this stuff out.

WHO DOES BUSINESS LIKE THIS??? I love Ryan to death, back to the Pizza days, I even got to talk with Liefeld about the Deadpool movie when he made the announcement about the relief date at ComicCon, but this is insane. I literally tried to sign up to support the guy, and got snotty attitude from 5 different folks. I'd been showing the website to corporate, we have over 5,000 employees, I have 80 folks at my branch. I was seriously going to do a test to verify it worked good in our markets, and then basically be a brand cheerleader swapping over the lines we pay 80$ a month for, a crappy Samsung A50 with 1 gb of data... but after this morning's insanity there's no way I'd ever consider that.