So I work in a cellphone repair shop, we are partnered with a large insurance company to do thier claims for them.

When someone files a claim they are given a list of instructions in a confirmation email, these include backing up thier data, disabling find my iPhone for iPhones, disabling or giving us the password for the device (for testing if I ever caught a tech looking at personal data they would be fired on the spot)

I would say maybe 1% of people read the confirmation email with these instructions and they always act confused or upset when they come in the store and I have to tell them these things and I'm always met with complaints and excuses. It's just frustrating that no one reads the instructions then acts like it's my fault I can't get thier repair done faster then I can.