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Walked Without Compensation
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Reserved a night at the Fairfield Inn & Suites Youngstown Austintown (OH) at 10:10 PM tonight. Arrived at 11:15. Was told by front desk that they were full and they cancelled my reservation. Asked for the URG (I'm Plat) and was told "You booked through Marriott, not through us, so we're not responsible for helping you." No offer of a room at another property, no $100, no 90k points.

Called CS from the hotel lobby, case opened, but nothing they can do to help in the moment. They'll get back to me within three days and I can ask them for reimbursement when they call me to discuss my case. Whatever. Marriott really needs to start smiting properties that refuse to follow the rules.

/rant

Comments

I would tell the Mgr double points for failing to train the fdc properly

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Posted
2 months ago