Hi guys, I’m an ambassador elite and we’re staying at this one property that we keep having no issues with houskeeping. I’m suppose to be at this property for a ten days. We had no other issues then houskeeping either saying they cleaner the room and didn’t. So I come back to my room there is the houskeeping cart infront of my door. Mind you my door was closed. My keycard didn’t work when I tried to get and just earlier in the day they recoded my key because I had a new reservation. So I went back upstairs and walked in the housekeeper was in the bathroom and told me to wait outside she’s almost done. I wanted to put my food in the fridge so I bypassed her to see some random man charging his phone on my charger. I reported this to the front desk and they handled it but they want a meeting with me at 5:30 with their GM and other bosses to see what we can do. I don’t know if I should leave what I should ask for because this never happened to me before. There is other Marriott’s near but not any nice ones. Please help!!!

Update: They gave us 30k points and said they can upgrade me tomorrow. I feel like I should just go to corporate.

Further update: so I did reach out to corporate after listening to yall. The GM of the hotel called and apologized. He originally said 90k and anything above this would have to get approved by corporate. I said should I so then he was flustered and offered 300k points. Thank you everyone for their advice.