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OK first of all, this is not a rant post. Despite what the title may suggest, I can 100% say that purchasing AC with my Mac was worth every penny and some more. I just found very funny how far is Apple willing to go to NOT replace the entire device, even though it might even come cheaper than the repair job. So for anybody wondering how far will Apple go to prove that your Mac is fixable, here you go:
About two months ago, I happened to be carrying a bottle of vegetable oil in the same backpack as my MacBook. I usually take a grocery bag and also I am usually very careful with my stuff, but this time I only had my backpack with me, so I put the bottle in the main pocket right next to the Mac. What could go wrong. Well a lot, if the bottle is leaking. At home I found the MacBook to be baaad slippery of all the oil that got spilled all over it. Some of it even got inside. No way anybody can clean this mess. It had also created stains on the LCD, the trackpad felt mushy and oil was leaking from every cavity there was on the Mac. Luckily I had about 6 weeks of AC left, so I brought it to the shop in fear what the repair quote would be or worse, if it's possible that they'll deny the claim and tell me to go spit.
Now it's probably a good time to say that I currently find myself in a country, in which Apple doesn't have their own stores, so it's entirely reliant on partner repair shops and one of the things that go with it, is that AC is not officially supported here, meaning it cannot be purchased and the first store I brought the Mac to didn't even believe me that something like accidental damage coverage for apple products exist until they looked it up online. Anyway the 2nd store took the Mac in and said that they would email me the final price quote for the repair as no official price list for repairs under AC exists in the local currency and they only see prices in EUR.
Two weeks had passed without anybody getting in touch and just when I was about to go full Karen at the shop for taking so long, they called that the Mac got back from Apple depot all fixed. When I came to collect it, they not only told me that due to the absence of the official price list the repair is completely free of charge, but also handed me a "service summary" leaflet with a list of parts that got replaced as a part of the job. Here it is, for your viewing pleasure:
All in all it seems that only two parts that still remain from the original device are the bottom case and wifi antenna, everything else got replaced. How is such repair still economical for Apple to carry out is beyond me. But I am still glad they haven't left me stranded even though I still wonder what would must the circumstance be in order for them to send you a new Mac instead of fixing these borderline catastrophic damages. Maybe parts shortage?
This is the same with any warranty. If you have a warranty on a car, they will replace everything trying to get it to work, rather than just giving you a new car.
If the laptop is old, they probably don't have a full laptop exactly like it sitting around, and they don't want to give you a newer model to replace it. They probably have plenty of parts, and in theory could build a new one like the old one, but that takes labor too.
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- 11 months ago
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This seems like something that could get abused very easily. Oh look, I have one month left on my AppleCare for my 2 year old MBP. Oh clumsy me, I dropped it in the pool! Better go get it replaced for nearly nothing with a brand new model!