If you have recently reached out to our Customer Experience team, thank you for your patience in waiting for a response. We recognize our delayed responses have been incredibly frustrating and completely unacceptable. You deserve better from us and we are truly sorry.

While our apology may not help you today, we want you to know that we’re here for you — even if it takes us longer than normal to respond right now.

In the short term, if you need support, please use the following resources:

Litter-Robot 4 Shipping Schedule

View the table for the Litter-Robot 4 color you ordered and find your order date to see the corresponding shipping window dates.

*Please note that these dates are estimated to the best of our ability and subject to change*

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Last updated: 10/24/22

Troubleshooting, Support & Replacement

If you have already submitted a ticket, no further action is needed.

If you need technical support, we recommend starting with our self-service troubleshooter. This will solve most technical issues and is the fastest way to get support:

• Litter-Robot 4 Troubleshooter.
• Litter-Robot 3 Troubleshooter
• Other

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Warranty & Returns

If you need warranty support beyond our self-service troubleshooter, please submit a ticket at WhiskerSupport.com. If you complete the troubleshooter ahead of your ticket submission, this will help us escalate your ticket for faster support. Should you want to return your Litter-Robot 4 for any reason, please use this form.

We’re working to resume normal response times and shipping times as soon as possible. As a Whisker customer, you deserve the best, and we aim to keep that promise.

Thank you!