At the beginning of May, I moved to a new appartment. I rent through an agency. When went to their office to sign the lease, I gave them my bank detail to set up a standing order. A couple of days later, they asked if I had made a tranfer to pay the first month. I had not because I expected the standing order to be in place, but ended up doing the transfer manually.

In June, 2 days after the rent was due, I saw the rent had not been paid and made the transfer manually again.

In July, instead of waiting, I paid the rent myself on the day it was due. a few days later. I check my account and notice that the landlord (not the agency) set up the standing order and that the rent money was taken from my account a 2nd time.

I emailed the agency to know what should be done about it. I know I could call them, but I would rather comminucate in writen to have a trace of everything being said. It has now been a couple of weeks and they have not replied yet.

What are my options? Can I ask the bank to stop the standing order for August and as I paid double rent last month?