I know tickets are not an object that can be own, but rather a license/agreement between two parties. But for the sake of simplicity I titled it as such.

Tickets to a music festival went on sale a while ago and are currently in the process of shipping to the purchasers. The terms and conditions state that the tickets will only be shipped once and after that the original purchaser will have to pick them up at will call. It states only the original purchaser can pick them up. However, the ticketing company has been sending the wrong tickets to people and other people's tickets have been getting lost in the mail. But some of the people who purchased the tickets are now no longer able to go for whatever reason, and some of the people may have purchased tickets using someone else's card (parents, grandparents, whomever.) Since they can not authorize someone else to pick up these tickets they basically lost $400 per ticket. Do they have any legal rights and are they able to file a charge back through their bank? Since they originally wanted their tickets shipped to their house but they were lost, stolen, received the wrong tickets, etc.

In addition to this, the company is saying they consider the "original purchaser" as the person whose name the tickets are under and not the person whose card was used. If the original card holder paid for the tickets and are not receiving the service they paid for can they file a charge back? Help would be appreciated!

Edit: the music festival is taking place in California, however the people who are having this problem can be from anywhere really.