On October 10, 2024, I received a notice indicating that my car could be seized. In response, I made a payment of $500 on October 30, 2024, which reduced my outstanding balance to $96. On November 14, 2024, I received another notice, but this notice did not indicate that I was required to pay the remaining $96 by a specific date to avoid repossession.

On November 20, 2024, my car was seized, and the following day, November 21, I contacted your office and was informed that my vehicle had been repossessed. I was told I now need to pay $700 to recover the vehicle, an amount significantly higher than the remaining balance of $96.

My Concerns

1. I was not informed that paying the remaining $96 was mandatory to avoid repossession after my partial payment.
2. The notice I received on November 14 did not specify any deadlines, consequences, or instructions to resolve the matter.
3. The repossession and additional fees appear disproportionate and inconsistent with the outstanding balance at the time.