To help streamline things on the Subreddit, please use the weekly support thread for any support-related concerns.

As much as possible, we ask that you use the dedicated support channel to submit a ticket.

If you are new to KuCoin we strongly recommend you visit the KuCoin Help Center and check the FAQ first.

If you need assistance, here’s how to reach the KuCoin Support team:

1. KuCoin website: Click “Submit a Ticket” on the homepage footer or select “Submit a request” in the KuCoin Help Center
2. KuCoin app: Go to Account in the top left corner, then select “Support” > “Submit A Request”

Please refrain from submitting multiple tickets.

Due to the large volume of support inquiries lately, it may take a little bit longer for our support team to reply to your email. You can comment your ticket number under this post, and our Reddit moderators will help to follow up on your case.

Also, in line with our goal of streamlining things on the Subreddit, we'll be summarizing our other news into their own posts:

KuCoin Campaigns (May 08 - May 14, 2023)

KuCoin Service Status (May 08 - May 14, 2023)

New KuCoin Listing (May 08 - May 14, 2023)

⚠️Reminder❗ Please keep in mind that we cannot provide any official support in this subreddit as our support desk can only be reached via the website. Recent reports show that there are many scammers out there acting as Official KuCoin Moderator or Support. Please be wary! Official moderators of this sub will NEVER ask for anything on your end other than your ticket number to help escalate the request. If you run into any of these issues and you're unable to verify things further, there is a list of moderators here that you can possibly check.