ABOUT US

We develop, sell, and deliver award-winning software solutions to the financial sector that mitigate risk, enable growth, and cut costs. This is an exciting role working at an ambitious and growing company.

Currently building our Manila (BGC) site. Temporarily working from home. WFH equipment will be provided.

ABOUT THE ROLE

The successful candidate will work within XaaS Delivery (XD), reporting to the DBA manager.

The primary responsibilities will be to:

1. Manage the client’s Oracle and SQL Server databases both in the cloud and on our client’s on-premises installations. This includes performing upgrades and patches.
2. Have experience with most of the following Oracle products:

a. Oracle Enterprise Edition

b. Diagnostics

c. Partitioning

d. Tuning Pack

e. Advanced Security

f. Real Application Clusters

g. Database Vault

h. Multitenant

i. Active Data Guard

j. Advanced Compression

k. Label Security

l. Database In-Memory

1. Perform advisory services for our clients regarding optimization of queries, scripts, views, and table structures.

2. Help our internal services team with any Oracle and SQL issues

3. Resolve Oracle and SQL Services service tickets that are lodged by our clients.

4. Support projects to onboard new software systems including the associated databases.

5. Optimize the Release and Change processes via automation.

6. Ensure data security and integrity are controlled and maintained.

7. Provide the highest protection from loss of system or data and ensure recovery in the most efficient timescales.

8. Be involved in the Disaster Recovery and Business Continuity process and the regular testing of those.

9. Ensure setting of SOC2 Compliance standards

10. You will work as part of a global service delivery center, supporting all services.

11. Work in a fixed Asian, European, or North American Shift

12. Occasional weekend availability for exceptional changes.

This is a wonderful opportunity to work with the latest cloud technology services, using modern support and development techniques, and offers the successful candidate excellent career opportunities.

TECHNICAL SKILLS & KNOWLEDGE

Essential

· Experience in working with Oracle Databases.

· Scripting: PowerShell, Python

· Knowledge and experience of core networking principles such as IP addressing, routing, VPNs, layer 3 and 7 of the OSI model, and able to work with firewall logs to troubleshoot connectivity issues.

· Experience with Windows network/system administration including Active Directory, Remote Desktop Services, IIS, and SQL Server.

Desirable

· Experience with Azure and/or AWS

· Experience with SQL Server Databases.

· SSL Certificate Management.

· ITIL (preferably v4) IT Service Management processes.

· Service Desk solutions such as RemedyForce, ServiceNow, JIRA, or similar.

COMPETENCIES

· Great problem-solving and problem management skills.

· Be rigorous and diligent in your approach to work in the pursuit of delivering the best possible outcomes to our clients.

· Pay attention to detail in your work and in your communication, particularly with clients.

· Embrace change and are motivated by learning modern technologies and working practices.

· Have excellent communication skills and be able to work both independently and as part of a team.

· Have a positive ‘can-do’ attitude, able to develop rapport with colleagues and stakeholders across different teams in a globally dispersed company.

· Able to think creatively and produce innovative ideas and solutions to overcome challenges.

· Strong customer service skills able to communicate with clients in a confident, clear, and professional manner.