Hey, /r/Intel!

We've created this thread to be a hub for Technical Support problems for ALL your Intel products where you can directly report your issues to Intel.

Why post here? We actively monitor this thread to collect feedback and fix bugs regarding user problems. Posting here will help us learn about your issues and work on solutions.

For more detailed troubleshooting, visit: support.intel.com

\*We may not respond to each issue or question immediately - but we are listening! Using the provided template will ensure your post will be highest priority***

This is a technical support thread. Posts for purchasing, comparison or anything outside of Technical support, will be removed.

How to report your issue: (please use the template below, and post onto this thread as a reply)

System Configuration:

CPU: Core i7-8559u

RAM: 8GB DDR4

Motherboard: Unknown, I am using an Intel laptop

GPU: Using Integrated Graphics

Driver Version: DCH 25.20.100.6577 [Learn how to find this here]

OS: Windows 10

Laptop Model: Dell Inspiron 15 3000

System BIOS: 02.01.0008

OS Build/Version: Windows 10 PRO 1903 or Windows 10 Built 18362

Affected 3rd Party software version: “Software name” version (Photoshop version 20.0.4)

Issue: After updating to the latest Intel Graphics driver, framerates in Fortnite are much lower than before. Additionally - Graphical corruption occurs, followed by a game crash. The corruption/crashing only happens during gunfights.

Have you done any trouble shooting? Can you reproduce the issue?

I used device driver utility to remove the graphics driver, and then reinstalled it. The issues continued to occur. Then I used device driver utility again, and installed an older driver. No issues occurred when using the older driver. Using low settings - this issue did not happen. Only when I use 'medium' or higher settings. I also tried this using my desktop with an i3-8300, and the same issue occurred.

Further Information:

I found these threads with users experiencing similar issues [Link to example #1](Link URL)[Link to example #2](Link URL)

How NOT to report your issue:

My games keep crashing. My Minecraft dog misses me. Your drivers suck! Smh Intel