Not sure if any of you have tried to contact Flipkart customer support for anything, but as much as they claim their blatant BS about a 24/7 customer support channel and reiterate countless times about how they have such a fantastic customer first approach, there is fundamentally no way to reach them.

The phone numbers (044-45614700, 1800-202-9898, 1800-208-9898) listed as their official customer support numbers only play back a pre-recorded message asking us to visit the 'My Orders' page to know the details about our orders and hangs up.

Their customer support email (cs at flipkart.com) doesn't even have an autorespond feature letting you know a ticket number or a timeline for resolution of complaint. There is no response to the email I have sent them.

Anyways, the issue I'm having is this - I added a Gift card worth Rs. 1000 a while ago. And now I am trying to place an order for a phone that is only sold on Flipkart and when I tried to use it on the orders page, it asks me to enter the OTP sent to my mobile number but only catch is that this mobile number is my old phone number from several years ago that I don't have access to. So I go to the account page to update the phone number and it says that it requires two OTPs, one sent to the existing number on the account (which I do not have access to) and the new phone number. So there is literally no way for me to update my phone number, and therefore no way to use the money that I have put in my account.

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This is their official policy.

And with what I started this thread with, there is no way to contact their customer support. So basically I'm in a deadlock where I cannot use my money in the gift card balance and it has an expiry date and there is fundamentally no way to reach customer support. I am honestly astonished that they are allowed to operate in this country with virtually no customer support.

I tweeted to them on Twitter and they sent their copypasta about sending them details on the DM and they have been sending me more irrelevant copypasted stuff on the dms. Each time a new person sends me a message that is unrelated to my initial request.

I cannot believe how impossible it is to do something that is so profoundly simple. I am literally begging them to allow me to spend money on their platform and they have no solution for me!

Does anyone have any solutions for this?