This post has been de-listed
It is no longer included in search results and normal feeds (front page, hot posts, subreddit posts, etc). It remains visible only via the author's post history.
Users still message us: "I NEED HELP WITH THIS THING" without creating a ticket at all. Or even if you try to remind them about creating a ticket about their problem, they'd sometimes go, "well can you create the ticket for me?"
Despite the countless amount of reminders, resources, and even links we've put out there on their computer to click on that goes straight to the "New ticket" URL... ticket? What's that? I NEED HELP. I can put it RIGHT IN THEIR FACE to create a ticket and they'd blatantly ignore it.
Obviously we understand if their computer or internet is blown out or anything where they can't create a ticket at all, sure those are exceptions. We understand. But come on, use our ticketing system for goodness's sake. Is that too much to ask?
Subreddit
Post Details
- Posted
- 5 months ago
- Reddit URL
- View post on reddit.com
- External URL
- reddit.com/r/iiiiiiitttt...
Experiencing a Service Issue, Click Here (that hyperlinks to the submit a ticket portal)