Hi u/karlioness! Sorry to hear about the phone drop, there can be many factors that may have caused your phone to do a reset. It can be based on the height, speed, and also surface of where your phone was dropped.

Our cases are made with a fusion of soft and hard compounds, which is why it is tough and flexible at the same time. I personally don't think there are any phone cases out there that are "shockproof" because the case itself is meant to absorb shock from drops and impacts (think of the case as a shield, if you are hit with something, you will still feel the leftover impact).

Based on what I can find out, the leftover shockwave may have been transferred to your iPhone 11 during the drop and caused the connections to come loose within the phone. In most cases, connections to the phone's LCD and battery.

Once again, I do apologize for the experience you have had and have sent you a dm to talk about this if you would like!