I'm looking for a house cleaner and don't know what is a decent hourly rate. We hired someone for the first time last week and she did a terrible job. I had to clean, vacuum, and mop again once she left. She gave me a price on the phone but when she got here and saw the house she said she had to charge me $100 more than she quoted me on the phone. I was very honest and clear about the size of the house and how many cats I had. I agreed to the increase in price because I know I have a huge house and a lot of cats. But for that price I expected the house to be in top shape. We don't have any clutter as it's only my husband and I, and I had all the linens ready and clean for her. She also kept complaining about the cat hair but I told her beforehand so I don't know why she accepted the job if she would be complaining and rushing.

Where do I look for a housekeeper? What is a good rate for a house with 4 bedrooms, 2 offices, 4 bathrooms, 2 living areas, informal and informal dining rooms, and 9 cats?