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Ive lost count of the amount of times guests have come to the front desk needing a new key but they dont have their ID with them. And each and every time they get mad when i say no.
The vast majority of all hotels will not refresh a key unless they are shown a picture ID first. Its just security policy to make sure they are not giving someone a key to the wrong room. As someone who is a manager at a hotel i will tell you that that giving a guest access to a room that already has someone in it is one of the biggest and most dangerous mistakes the front desk can make. So requiring an ID is just standard security policy.
Any time you are going to step out of your room for any reason, even if it was to go get ice or go down to breakfast, have your ID on you so just in case anything happens to your key you can get a new one.
Before i end it i will say two things:
For the "Ive been at a hotel before and they made me a key without asking for an ID" people, i have this to say. The worker that gave you a key without asking for ID was a lazy or unmotivated worker who knows the policy but just doesnt care. They will get caught and written up or fired eventually
For the "Im not bringing my ID just to go get breakfast" people, i will say this. Go ahead and do what you want, but dont get mad at the front desk if they wont give you a new key should you need one.
Idk I just stay in hotels where the staff has to know the guests by name so I will continue to keep my id in my room. You also commented about how you can have the guest who lost their id can verify other details on the reso so not sure what youâre going on about? I do get wanting to vent about annoying customers but just own it instead of spreading misinformation lmao
They literally said theyâd wait until it was time for them to check out and throw all of their stuff in lost and found LMAO.
I go out of my way to make relationships with staff so I have yet to have problems with anyone not believing im a guest there
Youâre saying a guest isnât going to know ANY personal information about the person booking the room? I guess I can tell what kind of hotels youâre working at then lmao đ
Whatâs misinformation is that youâre using this post as a scare tactic and saying that you need to have your id on you at all times otherwise youâre never going to be able to access your room while admitting in the comments that there are ways around it that really arenât too hard to get around.
Hope your day gets better though and sorry that someone gave you trouble.
YIKES LMAO IM GLAD ITS NOT JUST ME
You wrote in all caps in your title, literally said to never leave your room without your id and said that anyone who gives you a new card without an id is bad at their job lmao, how is this supposed to be taken as anything but melodramatic?
Once again, truly hope your day gets better and you get a good nights sleep before any other guest bothers you with questions or asks you to go out of their way to help them
OP literally said theyâd wait days for the reso to end and then throw everything in lost and found
Iâve spent the last ten years bartending so I know that you make it work whichever way you can lmao. If you donât know how to make it work then call someone who can.
Can I ask what you do with the customers stuff that you hold since their ids in their room? The way youâre talking this must have actually happened, if it has yet to happen then youâre proving my point that you find a way to make it work lmao
Lmao still doesnât answer my question, are you going to tell a guest to get lost if they donât have their id or are you going to make it work? Also I love how every guest that doesnât have their id is angry with you, maybe thereâs a reason for that?
If youâre willing to make it work instead of telling a guest you canât help them then I donât see the point of this post. Whu h is where Iâm getting the idea that you had a bad experience with a guest and are trying to use these extremes to scare anyone away from inconveniencing you again
So youâre saying youâd tell a guest to get lost and they canât get their stuff or anything in their room if they donât have their id? Or youâd figure something out? Once again I genuinely donât stay at hotels with staff like that so Iâm very confused.
You donât have a boss? I guess the problem is that youâre unwilling to find a solution then which is a you problem. Please list the hotel you work at so I know to never bother booking there, even though thereâs a high chance the type of place you work at isnât on my radar for booking anyways.
Losing your passport on vacation is more of a headache than you having to call your superior because you canât get a guest in a room. Which is what you should do lol. Everything you suggest is inconveniencing the guest to make your life easier.
That you can get around showing your id lmao? And itâs clear you need a day off and your job is stressing you out more than it should
Then do you want to put all of the information about getting a new key card in your post instead of just the info that justifies your point?
You literally said that any staff member who gives access to a room without an id is going to get fired lmao. Whatâs triggering is that youâre trying to scare people that donât know much about traveling to keep their important documents on them at all times because youâre too lazy to pick up a phone or do anything else.
To anyone reading this, as long as the agent at the front desk is willing to help, youâll be able to access your room while still being safe!
Yes I stay in nice hotels, the staff generally has a better attitude towards their guests and will go farther to accommodate.
I donât know why the person still wouldnât be added to the room then or not know any personal info about the person booking the room? Seems like all of that can be cleared up with a phone call though.
Sorry that someone keeping their id locked in their room ruined your day that bad that you had to make a misinformed post about it
Yea they said that there are ways to get around that and it will depend on who youâre speaking to
Okay I just called Hilton because you keep saying Hampton inn and they said the only way for them to not have access is if you refuse to help them so once again youâre the problem lmao
Iâm literally going to call Marriott customer service right now and see what they say lmao
Since weâre playing to your wild hypotheticals that you have yet to actually encounter Iâm going to continue to say âcall someone else.â Call corporate, call someone else, but I would never tell someone that theyâd have to wait days to gain access to their things because of whatever imaginary scenario youâre making up in your head to make yourself look right or whatever youâre trying to do.
I have also never said that you have to break protocol to help a customer lmao.
Can I ask what that customer said to you to make you this adamant on everyone carrying their passports on them to get ice and to lay by the beach?
Okay then give all of the information instead of only the info that makes your rant look justified
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Remind me to never stay at any hotel you work at lmao