Every now and then I see guests giving advice to each other on this subreddit as if they were in a battle against the hotel but forgetting one big important piece in the puzzle: Hotel workers.

By hotel workers I mean ALL of the workers, from the valet and bellboy that receives you, the cleaning and maintenance staff, receptionists, managers, kitchen.... EVERY SINGLE ONE OF THEM are human and deserve the same respect as you do as a guest.

I'm at the front desk and thus a big part of my job involves finding a solution for situations of conflict. We do this every day, and rarely you'll tell us something unheard of. I'm empathic and understand your anger/disappointment but don't abuse hotel workers. Please understand this:

Not everything is my fault, not everything is under my control, and my post has limitations as to what we I'm able to offer you as a solution. If you're not happy with the proposed solution, ask if somebody else can furtherly help you and I can guide you.

If you come from another country, understand that hotels may look/work differently than in yours. Services available/included, workable hours, room space, internal rules can change even from one hotel to another on the same city. If another hotel, same or different brand, same or different country, or even the same hotel but "last time I came" gave you a welcome drink and complementary breakfast I'm glad for you, but this is a different hotel/time/country and it is what it is. You are in your right to ask what you paid for, but don't force us to give you more than we can/should. Accept the fact that you are in another city/country and adapt to the way they do here, we can personalise your stay but we cannot change the system just for you. If you live in USA where everything's 24/7 open, good for you! But if you come to France where workers have better (not the best) rights and you expect me to find you food at 4am I'm probably gonna laugh about it.

When guests used to threaten me in whatever way it made me anxious for hours or days to come. Now I know better and just go to the back office to laugh about it with my colleagues. Either way, threats of any kind, not only do not help towards finding a solution for you, but they talk more about the kind of person you are, and they filth your image more than that of the hotel's with the comment you're threatening me to put on Gmaps or Booking.

If you complain about something at 3am and there's really nothing I can do... Just understand it! I will try my best but if really there's nothing I can do, verbal or physical abuse won't take you any further. Best time to report something is in the morning and before check-out times. If you ask something that is not part of my job, I won't do it and it does not depend on how loud you talk or which platform you are using to leave a bad note. Not every single worker know how to/can do every single thing in the hotel. If you ask me to clean your room late at night because you slept all morning in your room and now cleaning service is over, I'm not gonna do it. This is not my job and you must understand it.

TLDR: Don't abuse hotel workers, be polite and they will help you within their limits. Acknowledge that these limits can vastly change in between hotels, time, brands, cities, countries and cultures. Best shot at getting your needs met is being honest and polite with everybody.