My company uses a shared inbox for handling support tickets, which results in having different people reply to different tickets. People in that company have noticed that the first person to reply to a support email gets saved as the contact name for the email. So for example, if “Mike” answers a ticket, the support email will be saved under Mike’s name for the employee that submitted the ticket. This is resulting in confusion when someone else replies and they are not “Mike” or when someone gets an email and does not notice it is a reply from the support email due to the name. How can I prevent this? Can I set a default contact name that is applied when sending emails from the address?