From a developer perspective, what's your opinion or thoughts on this? Recently I've been getting into Helldivers 2 and the amount of drama around the balancing, certain bad actors within the company who take the fun out of the game, lack of proper playtesting, etc have made me wonder:

Why don't more games provide the ability for feedback loops on patches and game development within the game itself? Professionally, many of us are probably familiar with pulse surveys in organizations and those who know about quality systems are probably also familiar with the concept of Malcolm Baldridge Way for Quality.

I can't for the life of me think of a game that asked me, within the game, what I thought about a particular patch, mechanic, or level on a 1 to 10 scale. Surely these data points would be far more useful than listening to your playbase complain on social media.

What gives?