Hey guys. Hope everyone is having a safe and fun New Years. I'm having an issue with my Funimation account and I need advice, or help.

Back on December 8th I noticed that I couldn't log in to my Funimation account. Im a huge anime fan but dubbed is where I lay. After a hard day at work I usually put on my favorites until I fall asleep. I've had this account for over five years. For some reason the account kept saying"user not found" and the password resets never reached my email. I did what anyone would do and contacted Funimation. The rep who is assisting me, a Mr.Dave , and yes I said assisting, said he would send me a password reset to "[email protected]" I'm like "Dude that's not my email" and he then requested that I send payment receipts to verify ownership. Done. It's been a whole 21 days and still no answer from "Dave" who was "diligently looking" into my issue. Since then the new billing cycle has kicked in and I still have no resolution, still can't log in, still no anime. I tried to contact customer service again and they "merged" my request with the current one. I still have not received any answers and of course the new billing cycle rolled in and I was charged again. It is the year 2021 soon to be 2022. I don't understand why it is taking so long to either; 1.freeze the account and change my email back or 2. delete it and give me a refund for unused time. I can always make a new account. This same issue happened with my Netflix account and it was resolved the same day. I really doubt that Funimation has a queue of request so long that my issue cannot be resolved. I'm writing this here so hopefully someone at Funimation can see and help.

Last I heard from"Dave" was Dec 16th. And that was when my second attempt was merged.

Your request (1118474) has been updated. To add additional comments, reply to this email.

Any advice or help would be appreciated. .

Update 01/6/22 I contacted Apple and they gave me a refund, I completely failed to remember that I could've just downloaded the app and restored purchases since my hackers changed the original email. Oh well. Hopefully there won't be a next time. Had to make a new account and start from scratch. Hope this helps anyone in the same situation and thanka to everyone who voted and gave advice. Happy New Year❤️

Still have not heard from Funimation...smh

NEWEST UPDATE: After a month of no answer from Funimation I get this January 26th. Let me say this AGAIN JANUARY 26th. SMFH

“Thanks so much for your patience as our team reviewed. It appears you created a new account with your original email ————@gmail.com, which caused a small delay in our investigation.

We were able to locate your original account and it has since been reverted. We highly suggest you reset your password, in order to secure your account.”

TO WHICH I ANSWERED:

I waited almost a month and a half for you to contact me concerning my account. The fact that I made a new account has no reverence concerning the fact that I contacted you December 8th and it took you almost a month and a half to fix my issue. The best part is that you have not mentioned giving me a credit for the time I paid and couldn't use my account. I would like to speak to a supervisor please.