Edit: I have received both of my discs! Funimation is still hot garbage in the customer service department, but at least the discs are arriving!

I haven't had the best luck with Funimation in the past, with their customer service and support being basically non-existent, even on social media. I ordered two copies of the Akira 4K release before realizing that there was an issue with the disc, so I tried reaching out to cancel my initial order. Funimation never responded to my multiple requests for help, so I ended up eventually receiving both sets. I followed their instructions and emailed the pertinent information to them, which generated an automated response and then another seemingly automated response by someone apparently in their CS department.

It's been over a week at this point with no response back on any platform and no indication of the replacement discs being shipped. Has anyone else made any headway into this issue? I'd love to have my HDR discs at some point...

Regardless, this is the last time I will buy anything directly from Funimation. I'm tired of being charged more for subpar shipping speeds and non-existent customer support. RightStuf all day going forward and hopefully avoiding Funimation entirely.