I'm an IT Technician/Help Desk Analyst/Systems Administrator/Jack-of-all-trades who has worked in various sectors including government, corporate, small business, and freelance. I've never met a computer problem I couldn't handle (thank you, Google!), and I thoroughly enjoy helping others--even the most technologically inept and stubborn. I've received several awards for my customer service ability and have some pretty good letters of recommendation and references to back it up.

Ideally, I would like to work for a non-profit or smaller company, but I am open to anything, really.

Take a look at my resume and let me know if you have any questions!

Peace

SKILLS SUMMARY

• Hardware: Apple/PC Laptops & Desktops, Laser/Ink Jet printers, Routers, Switches, VOIP appliances • Server Administration: Linux, Windows 3.1-8, Windows Server 2000-2012, Exchange, IIS, Active Directory, FTP, Apache, Citrix, Postfix, Mailman, Google Apps, Blackberry Enterprise Server • Help Desk: ServiceDesk, Track-It!, Remedy • Software: Norton Ghost, MS Office, Symantec/McAfee Antivirus, VPN, VNC, GO2Assist, RSA, PL/SQL, FFMPEG, FFMBC, SOX

WORK EXPERIENCE

Solutions Architect 1/2012-5/2012

• Develop and QA media transcoding and transportation back-end for high-profile TV and film productions. • Maintain Windows & Linux file and web servers. • Build and deploy servers to major television studios. • Provide support for employees’ Macbooks, printers, and VOIP appliances.

Technical Support Manager 1/2009-12/2010

• Provide on-call technical support for 1000 customers using remote desktop remotely. • Manage website & SQL databases. • Troubleshoot network issues and outages. • Train new employees via Adobe Connect.

Help Desk/Application Engineer 9/2008-12/2008

• Support 1000 users and workstations in facilities throughout North and South America. • Troubleshoot critical network outages and mail tracking problems. • Create and manage several SQL databases, update tables with new data, modify permissions, and run queries for report generation. • Create and deploy production workstation disk images. • Successfully close 20 tickets daily in HP ServiceDesk ticketing system. • Manage/Troubleshoot accounts on Blackberry Enterprise Server.

Sr. Help Desk Technician 6/2006-7/2008

• Log, check, and respond to approximately 20 desk side Help Desk requests per day. • Identify, troubleshoot and resolve hardware and software problems; provide problem tracking and trend analyses. • Install and configure new/replacement hardware and software. Install, setup, maintain, and relocate hardware, install applications, software patches, and security patches. • Repair minor hardware problems; place warranty calls to applicable vendors and track repair status to ensure warranty work is completed and devices are promptly returned to service.

EDUCATION

Heart of Georgia Technical College June 2006 Microcomputer Specialist Diploma

Middle Georgia College June 2006 A.A.S. Computer Information Systems

A Certification