If you see this twice, I posted this in another FM thread because I’m hoping that I’ll get more advice by cross-posting!!

Hi all! I need help or advice or assurance that I’m not crazy.

Info: I have 702 Communications for my internet in my apartment (it’s the only one I can have so I can’t change providers) and I pay $25/mo for internet. The base package is $20/mo so I pay for more than I should need. I live alone, I run my tv and phone off of WI-FI as well as use a laptop a few times a week. I also live in the basement of my apartment so I need to have my phone on WI-FI because I don’t get service otherwise.

Issue: My internet will not work smoothly. More specifically, my tv. Every night between 10 and 11 it slows down drastically to where nothing will load and more recently has been happening in the mornings as well. It feels like the system is being overloaded but I hardly ever run all 3 devices at the same time and the guy on the phone says my neighbors using their service shouldn’t be interfering with my service.

What I’ve done: I call 702 when it happens during business hours but I’m getting no where with them. Idk what to do. I explained that I need internet for my phone and tv, and I’m not normally a Karen but I’m getting really frustrated because I pay for more internet and I’m not getting any internet. Then sometimes while I’m on the phone with them, it will miraculously load and they tell me they can’t do anything since it’s working now. One guy escalated my issue and said they’d call back within 24 hours and it’s been like 48? But idk if the weekend has anything to do with that.

Sorry this was long but I don’t know what to do! Just keep calling? Get more mad? I don’t want to get angry because I know it’s not the fault of the person on the phone but I also know that sometimes anger gets things done. I’m at a loss.