Bought new Mustang Mach E Premium in Infinite blew from Autonation Ford Tustin on April 21st. They had one in stock so I decided to just buy it. Paid sticker price. Once the finance paperwork was completed, sales guy told me that car had some technical issues and had to be kept overnight. So I went home and end of next day was told care is ready and picked it up. On the drive home, care showed a powertrain/brake malfunction error. Also gave a chargeport error every time care was started and randomly turned off while driving.

Took it back to the dealership and they still have the car and have made no progress on fixing it.

Its been a nightmare experience as they have my money and now in possession of my car. They can't be bothered to update me or provide a timeline when this will be resolved. Its been 20 days of this already and I have had a long time to think about things. Here are my reasons why I would NOT recommend this care to anyone.

1. Ford dealership service is not ready: They have no idea how to work on this car. When dropping off, the service adviser told me that they'll likely have to contact Ford hotline and this will take a while. Its been 20 days already and they have done nothing. The warranty this car comes with is pointless if they can't fix it.
2. Ford dealership does not care at all: During these 20 days, dealership has not once initiated any communication. They haven't updated me on the progress or expected resolution. . I'll get a "we are working on it" reply if I keep contacting them a few times. I can't imagine a dealership providing worse service than this.
3. Ford has provided no support: I have reached out to ford directly and they haven't provided any help whatsoever. All I am told is that they've called the dealership and service and have left messages but their calls are not being returned. For a company that's staking its future on BEV, I would expect more support for such major malfunction. Its telling that their influence on dealership is so minimal.

Overall the features, design and idea behind the care is fantastic. The drive is a bit harsh and you can hear lot of road noise but still fun to drive. But the company and dealerships standing behind it offer no support at all if something goes wrong.