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eGPU Disconnects Upon Slightest Touch to Thunderbolt 3 Cable - Potential Damage?
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I've recently gotten a Razer Core X, and I'm using the Thunderbolt 3 cable supplied with it. My laptop has Thunderbolt 4 ports, and everything seems fine with the setup software-wise. Both male ends of the cable are pushed all the way into the ports on the Core and the laptop. However, even slightly brushing the cable or adjusting the laptop, like rotating its position on my desk, will instantly disconnect the eGPU connection during active use. Both cables remain inserted and do not visually appear any different, it's not like they're being jiggled out of the ports. If anything, the end just appears ever so slightly crooked in the port, but still well within the expected give that any port has and can still be expected to be fully connected. The Thunderbolt cable that charges my laptop could be considered more crooked, but it still delivers power.

Each time it disconnects, I receive the AMD software popup notification saying, "External Radeon graphics disconnected," and the Core X's fans go silent. Then, after pushing both ends into their ports to make sure they're in as much as they go, plus fifteen seconds of not touching anything, my laptop thinks it's been disconnected from its power for a second, then reconnects (the power cable connection was not physically interrupted when the eGPU was), the eGPU fans spin back to life, and everything reconnects.

Is it already too late, or am I overreacting? And is this normal for Thunderbolt or a sign of a faulty cable/port?

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2 years ago