Long post....

Doordash deactivated me last year for a high cancellation/low completion rate.

I didn't realize they can do that, as UberEATS doesn't bother me about my ongoing high cancellation rate (at times 50%-65% last year for a few months, 20% recently). A few months after I started UberEATS, they started to note on my app, and continue to note on the screen, that my cancel rate is "higher than the average for your area" --but no punishment in almost a year of the note suddenly appearing.

Yes, if I recall, my Doordash acceptance rate also was low in addition to my high Doordash cancel rate.

But Doordash can't deactivate for a low acceptance rate, just like Uber can't, right? Just the completion rate matters with Doordash?

Okay...I guess (?) Doordash might have sent warnings to my email before deactivating me, but I don't check that email account; and I don't think Doordash ever notified me IN the app about it. I only ever noticed my acceptance rate in the app, but not any cancel rate, if I recall.

The reason my cancel rate was so high is that I'd often leave the app on at home, to check how busy it was. I'd tap the screen to reject offers, but sometimes my finger tapped accept by mistake; so I'd immediately cancel. Never knew it would cause my eventual deactivation. Sometimes I'd call support to cancel as I was sometimes confused on how to cancel. They'd sometimes or maybe always mention how it would affect my completion rate. But I shrugged it off, figuring it's no big deal, just like at UberEATS.

So I appealed, but was denied. I had done maybe only 200 deliveries, a 4.9 rating briefly then eventually a 5.0 rating, and no complaints I'm aware of, and certainly no stealing food.

After the denial of my appeal, support told me I could reapply in 90 days. So I applied after 90 days.

Denied again, after again mentioning I wasn't aware of the strict completion policy and would like another chance, as I'd learned from the deactivation and would not cancel unless an emergency.

Another agent said to reapply with a NEW phone number, and a new or the same email. Hmmm.... I'm not willing yet to get a new phone number.

But then a support agent last night said a new phone number won't help me, because I'd still be tracked with my social security number. Hmmm...

Should I in fact try with a new phone number, anyway?

Has anybody here successfully appealed a deactivation due to a bad completion rate?

Thanks for reading all of this.