I just started using the Freestyle Libre 2 this year. It was not my first choice of brands, but it is what Medicare and Medicaid agreed to cover so unless anyone wants to buy a very used kidney for cash I’m broke and stuck. In my first order of 6 sensors, 3 failed and the original reader was not working correctly (I received a replacement). The first sensor just fell off at random, so I now use extra adhesive wipes and a dressing over top. I figure since I use a wheelchair it’s a bit extra repetitive arm movement. The second sensor spent 3 days continuously alerting to significant lows that were actually up to 110 points off my actual level. The rep tried to tell me that I needed to wait 10-15 minutes after a low alert to confirm with a finger stick - if it says I am at 40 I’m not betting on still being safe after waiting 10-15 minutes. I get that the measurement of the cgm and a traditional gm can be off but there is a huge difference between 40 and 160. One needs juice, one needs a bit of insulin. Then the third sensor just straight up told me it was defective and to replace it within 3 hours of placing it on. None of the sensors had excess bleeding or any visible damage.nI spent over an hour on the phone today dealing with the sensor 2 and 3 failures. Is this normal? Did I get lucky and get a bad batch of sensors for my first order? Do you have to go through this replacement process often? This will make3 sensors and a reader I have had to send back in under 12 weeks.

Personal rant: I get the rep has zero medical knowledge, but I wanted to inform her at one point that I am a competent adult who: because of medical fuckery administers at home IV infusions daily through a central line and an assortment of additional medications and treatments; was trained when working (special education teacher with a focus on severe and rare disabilities) to give tube feedings/replace trach tubes/treat seizures/administer epi pen doses/monitor and treat diabetic children/administer oxygen and monitor vitals/etc; and who has access to palliative care and home health care nursing and a truly impressive list of doctors at virtually any point. I’m pretty damn sure I can confidently say the error is their product and not my inability to follow literal picture directions. Where do I store the sensors? On a shelving system alongside all of my other equipment and supplies that have no issues from the typical room temperature. Am I applying the sensor correctly? I can get my nurse to supervise if that would make them believe me, but yes. Do I know how to do a finger stick properly? Five years of diabetes without a cgm says yes. I am dealing with far more than enough, is it too much to ask that the freaking medical equipment work more than 50% of the time?!?!