I just got off a ship on Saturday and went to pay my credit card bill today, and noticed an unusually high amount in charges. Low and behold DCL charged all my stateroom charge to my credit card instead of using the significant amount of gift cards purchased before the cruise.

And yes, like you’re supposed to as soon as I boarded the ship, I went to guest services and loaded all the gift cards to our state room, and advised them to use the gift card amounts first.

I contacted DCL customer service and the could not give a reason as to why this happened. They first advised there was nothing that could be done, but after escalating to a manager (I feel like a total Karen doing so), she filled out an accounting dispute form explaining the situation. However, no guarantees they could resolve the matter and said it could be 10-15 days before accounting emails me back with a response.

I am beyond frustrated at this point, as we purchased gift card amounts pretty much covered the majority of our state room charges.