This is my first “adult” bike and my gift to myself for completing my masters. I went with State because I heard they’re great value for the money.

My bike has ~40 miles on it, and I’ve had to stop really often to retighten the saddle, it would slip and jam the front into me. I took it apart and the teeth are totally stripped out - it was initially torqued to spec and I carry self-recovery tools with me, even wrenching it down tight won’t help anymore and I have hover over the seat and barely rest right in the middle

Today I rode about 5 miles and my left pedal arm, initially meticulously assembled and torqued to spec came loose, I tightened it and right as I got home it came loose again.

The chain randomly slips gears, the bike shop said it’s assembled correctly as far as they can tell.

I really want to love this bike but I’m so disappointed in the quality so far, barely worth $600 - even in 2022 inflation adjusted dollars.

Can someone help me solve the issues with the seat and pedal arm? Any tips for enjoying my bike? Thanks!

EDIT: UPDATE from State:

(My Name),

I was looking through your file and I cannot find your bike registration and proof of professional assembly. Did you have your bike professionally assembled?

I can send you a new seat-post with your missing white water-bottle holder but in the future your warranty will not be active if your bike was not professionally assembled.

You can also have your new seatpost installed at your local bike shop and ask them for a safety check to see if the bike was properly assembled. With an itemized receipt we will accept that as well.

Here is a link to our warranty page where you will find information about your warranty and the link to register your bike:

https://www.statebicycle.com/pages/warranty

Your order number for your missing water bottle cage and replacement seatpost:

Order #XXXXX

Best,

(Employee Name) | State Bicycle Co.