So i tried to zelle myself money to send to another bank because i haven’t received my debit card to take money out at the atm. It asked to verify my debit card and when trying to back out of it, locked my online access. I tried the “citi trusted identity” i set up and the app glitches and tskes me back to the home screen to login.

I call them and they want my account or debit card number. Mind you i haven’t received any paperwork with full account number nor my debit card. They ask me for my security passcode and i gave them it. They said it was wrong. I have only ever set up such a passcode in several different ways. I gave them it and said it was wrong and to call back and try again. I’ve done so numerous times and still wrong. I know i didn’t set that up wrong. Now i have money in an account i can’t use nor can get into nor they will not send me a new card even though i never received one.

Is there something i am missing to obtain that account number? An email or piece of mail i missed? Hell, i even tried logging into my plaid account where i connected it at to find it and nope.

Help!

Sincerely,

Hopeless