My Citi bank account was on hold back and September and they told me they were closing my account. This account had all my money ($17,000) and there was nothing I could do. I waited and waited and waited for a check to come in the mail for my money. They finally let me know they closed my account on December 15. This is 4 whole months later. But finally it’s closed and they tell me 5-15 business days until I get my check. It’s now been a month and nothing. I received my final account statement and it said my starting balance for the month was $17,000 dollars but my ending balance was 0. It shows under withdrawals as “other withdrawal: $17000” i call up Citi and after an hour on the phone one of the supervisors tells me that Citi bank owes me zero dollars because that is what the last statement says. And hung up on me immediately. So now I’m panicking as every penny I worked for is gone and I’m at zero dollars and Citi bank hangs up on me every time I call them and ask about my account. Please help me