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I’ve tried calling, customer support everyday for the last 2 weeks. Went to the store and tried having them help. All I keep getting is a run around. I need to trade my old phone back in to Samsung to cover a promotion they gave me for the new phone but I have no service on this phone cause it’s carrier locked. I though sprint and T-Mobile merged? The rep over the phone is telling me I need to own the phone for 3 months in order to unlock it. I’m so confused and frustrated. Called Samsung and they won’t do anything about it either. What’s my next move? Am I just out 800$?
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- 3 years ago
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