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Article here. I know how much this sub loves a good touchscreen.
Hot take: I agree with him. I have a BMW with the customizable preset buttons everyone loves. I use 3 of the 8. The rest are unassigned. It's a well-designed interior IMO, but I use very few of the buttons regularly: temperature control, fuel economy, drive mode, navigation, media, seat heating distribution, automatic wipers, top up or down...that's about it. Anything else is superfluous for me so I could give up the rest and still have the same experience and interaction with the car.
I don't want my interior littered with buttons especially as cars gain more amenities. Finding a good balance is a matter of opinion and different auto makers will do it differently. But I'd personally find a button for every function to be poor visual design, overwhelmingly busy, and counter-productive because with so many I'd have to take my eye off the road to look for them anyway.
My absolute favorites are Bentley's and Rolls Royce's approaches. And yeah they're wildly expensive, but Lucid does something similar too. Outside of retractable screens, I like the Maserati approach more than most others.
As someone that drives with gloves on in the frozen north, gimme hvac and volume buttons/knobs.
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