This may be long, but I’ll do my best to keep it short. I basically need help figuring out what I want to do, so I can make a path forward out from customer service.

Background: I am a 25 year old female. My degree is in nutrition from a top 10 public school. I wanted to get an MPH or a PhD but chickened out and listened to everyone else and just start working.

Aug 2017–My first job out of college was a Health Educator for a worksite wellness program. I basically assisted the Wellness Coordinator with programs for employees and gave health presentations to employee groups across campus ( I worked at the university I attended) I loved it even though it did not pay a lot. It wasn’t as fast paced as I’d like it to be, and also this particular role was part time so I also worked at Starbucks.

Aug 2018–moved back home after a year of that job because I got accepted into a graduate program for Public Health. I withdrew from the program out of fear of how much it was going to cost. So, I was stuck at home with no job and barely any employment history. Worked in Retail while I lived at home trying to apply for jobs.

March 2019– got a job at a super early stage startup and moved across country (my sister lived in the city I was moving to at the time). This role was sales-y but completely chaotic and was basically a glorified brand ambassador. They did layoffs within 3 months. Hated it!

Aug 2019 to present—landed a customer support/service role at a tech company that is doing very well right now. I have been here a year and a half. It’s not something I enjoy doing - I just answer phones and email people all day helping with inquiries. I’ve had people who started after me get selected to move up into roles such as client success, and despite being a top performer, I’m always passed up for opportunities. It’s frustrating and my morale is clearly lowering.

Interests: I’ve expressed interest and set up meetings with people in our HR department as I have an interest in moving in that direction maybe in learning and development. I also have interest in personal finance education and one day would love to have my own business I also have strong interests in psychology and human behavior

TLDR; I am sick of customer service and I feel like I am a skilled, hard worker, but am having trouble figuring out what path I should take and the steps I can do to get there. Any insight, advice or suggestions welcome.